Terms and Conditions

The contract between us

By confirming your booking you are agreeing to our terms and conditions. We must receive payment in full for the service intended unless 28 days notice is given in the event of change or cancellation of the booking. Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.

Viewings

We want you to be absolutely sure that Longcroft is the perfect choice and are pleased to offer viewing days at the discretion of each hotel owner (usually Saturdays) and by appointment only.
Please contact your local hotel to make an appointment.

Check in and Check out

As much as possible we tailor check in and out times to suit our customers individual needs, please give us an indication of this on your booking form and we will do our utmost to accommodate.
In the unusual event, your cat has not been collected within 7 days of the agreed check-out date, and no communication has been received from the owner, a decision to re-home the guest will be made at Longcroft’s discretion.

Enrichment

We offer a tailored approach to each guest’s stay. This includes a selection of different diets, treats, play and enrichment. Our suites are designed to allow a relaxing yet fun and engaging environment including multi level platforms, plenty of space to play, fresh air circulating and views over the garden to watch the birds and squirrels play. Covered areas to hide and several scratch posts. Each guest can choose from a selection of new and unused toys ranging from feather wagglers to catnip mice and laser pointers. We recognize each guest has a different play style and we tailor the play sessions accordingly.

Deposit and days charged

We are happy to accept payment in the form of direct transfer, cash or cheque which will become due 48 hours prior to check in.
The day of arrival, day of departure and all days booked are charged for.
Approximately 30% of the total booking fee will be charged to secure your booking which is non-refundable and non-transferable.

Double suite rate is charged on Christmas Day, New Years Day, Boxing Day and Easter Sunday.

Over peak periods and based on suite allocation we may offer our all inclusive package only.

Longcroft’s Cancellation Policy

We require a minimum of 28 days notice in the event of a cancellation or shortening of dates. If we are notified outside of this period the full balance will be required unless we are able to offer the stay to another customer where a partial refund may be offered at our discretion.

Over the Christmas period, we adopt a minimum stay fee of 14 days and in the event of any holidays being shortened to less than 14 days the minimum stay fee of 14 days will still apply. In most cases we offer a variable suite rate which is equivalent to our all inclusive daily suite rate.

Short Stay Fee

For stays under seven days we charge an additional fee of £20.00 per booking. Longcroft is happy to accept guests for stays under three days although our minimum booking fee is charged at three days plus our £20 short stay fee.

This takes care of the additional hours sanitising plus the extra litter that is disposed on shorter stays. It is very important to us to keep the quality of our service both on long and short stays, therefore we are reluctant to use poor quality litter as it is important to us to make each guests stay as comfortable as possible, whether it be for three days or three months.

Health and Vaccinations

A condition of your cat’s stay is that your cat is in a fit and healthy condition and has proof of vaccination against Feline Influenza and Enteritis. Guests are boarded at the sole risk of their owners and whilst every care will be taken, Longcroft Cat Hotel cannot be liable for illness, injury or death of any animal in their care.
If your cat should appear unwell whilst in our care, we will first try to contact your own vet. Should this not be possible for any reason, we will enlist the services of our Veterinary Surgeon, fees may be applicable. Any fees incurred as a result of a pre-existing condition will be the responsibility of the owner and must be settled by the owner at check out.

We are unable to accept unneutered guests over 9 months of age.

Transportation

If you require a private chauffeur to collect or drop off your cats from an address please let us know and we will gladly provide a quote from our small fleet of drivers.

In the rare event that we need to escort your cat to the vets for an emergency or a routine appointment this will be done by the hotel owner and usually to the closest available veterinary practice be that the customers local practice or the hotel owners local practice.

Raw Food Diets

Longcroft All Inclusive – Due to minimum order quantities required on raw food we are unable to offer this as an option for any bookings under 21 days and for 2 guests. You are welcome to bring your own raw food and we will store this for you.

Share The Love, Refer a Friend and Competitions

The ‘Share The Love’ voucher is valid for the Longcroft hotel as mentioned on the leaflet and both you and your friend would need to book at the this hotel in order to receive the upgrades. Upgrades are available for up to 18 months after the time of ‘the friend’ confirming their booking by paying their deposit. Please mention the referee at the time of booking. The upgrades available may include 2 A La Cat meals or a mini groom or extra play sessions or a Longcroft postcard and will be tailored to each guest as suggested by the hotel owner and agreed by the owner.

All competition prizes are as stated, subject to availability and our vaccination protocol.

Licensing details

Longcroft Luxury Cat Hotel Barnet AWBOARD/21/53807

Longcroft Luxury Cat Hotel Bursledon LC202405-4312

Longcroft Luxury Cat Hotel Bury St Edmunds LN/000000883

Longcroft Luxury Cat Hotel Chelmsford 18/00912/BOARD

Longcroft Luxury Cat Hotel Creeting St Peter LN/000001192

Longcroft Luxury Cat Hotel Cuffley LN/000010297/2019

Longcroft Luxury Cat Hotel Fontwell LN/13238

Longcroft Luxury Cat Hotel Four Marks 39498

Longcroft Luxury Cat Hotel Kenley AWL26

Longcroft Luxury Cat Hotel Letchworth NHANI/6861

Longcroft Luxury Cat Hotel Liphook LIC/092871

Longcroft Luxury Cat Hotel Luton 180335

Longcroft Luxury Cat Hotel Margate LN/201900067

Longcroft Luxury Cat Hotel Norbury 18/00014/ABOR

Longcroft Luxury Cat Hotel Orpington 24/00687/AWBFC

Longcroft Luxury Cat Hotel Southport MA032100

Longcroft Luxury Cat Hotel St Albans LN/202100217

Longcroft Luxury Cat Hotel Tring M050669

Longcroft Luxury Cat Hotel Welwyn LN/000005080

Longcroft Luxury Cat Hotel Winchmore Hill LC202203-74312

Longcroft Luxury Cat Hotel Four Marks

Privacy Notice

Longcroft Luxury Cat Hotel Four Marks is committed to protecting and respecting your privacy. We understand that your privacy and the security of your personal information is extremely important. As a company we are committed to protecting your privacy when you provide your details for our services, buy our products or interact with us in any way. It is important to us to respect your privacy in everything we do and ensure that you are always clear on how your personal information is used. This Privacy Notice explains what personal information we collect, what we do with it, our legal basis for processing and how we secure your information. We will also explain your rights in relation to the personal information we hold about you and how you can exercise your rights or register a complaint.

April Carr is the data controller and is registered with the Information Commissioner’s Office.
12 Fairfield Green
Four Marks
East Hampshire
GU34-5BL
01420 617015
fourmarks@longcroftcathotel.co.uk

Personal information we collect:
We only collect information we need to provide our services and products. We currently collect and process the following personal information: name and surname, address, telephone number, email address. Name and telephone number of a nominated UK based emergency contact. You are under no obligation to provide any information but if you do not, then it might be impossible for us to provide our services or products and deliver our contract with you.

How we obtain and use personal information:
All of the personal information we process was provided directly by you for one of the following reasons:
a) Providing our contracted services
b) You bought a product from us or requested a quote.
c) To respond to enquiries, correspondence.

We also receive information through suppliers and customers as part for our services. Our publishing clients pass on the order details of customers in order for us to provide our shipping services.Legal basis for processing personal information:
As a company we provide different services and our legal basis for collecting and using the personal information described in this Privacy Notice will depend on the type of personal information and the specific context in which we collect and use it.
We will normally collect and process your personal information only when you have given your consent or when we are providing our services as part of our contractual obligations. In some cases, the processing of your personal information may be based on our legitimate interest as a company but not when overridden by your data protection interests or fundamental rights and freedoms. We may also have a legal obligation to collect personal information to meet our statutory obligations. We always process personal data legally as required by law.

What we do with the information:
We use personal information in the following ways as part of our business operations:
a) To provide our contracted fulfilment services.
b) To contact you following your enquiry or to reply to questions.
c) To deal with complaints.
d) To provide information required by law.

Sharing of Information:
We do not share information with third parties unless we have notified you as part of our contracted services or
we are legally required to do so. In most cases the sharing will be related to the contracted services we provide to
you.

How we store your information:
We have put in place appropriate organisational and technical measures to meet our legal obligation to ensure the security of your personal information. We use industry standard security and firewalls. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. We keep personal information for only as long as necessary for our business purposes and to meet our legal and contractual obligations. In most cases, our retention period will come to an end when we no longer
require your information and is deleted six years after your relationship with us ends. We dispose of information by deleting it from all our systems and securely disposing of paper files. Our CCTV footage is stored on the internal hard drive of the monitoring system can only be viewed by our data controller and is wiped after 31 days.

Cookie Notice
We use cookies on our website to enhance your browsing and purchasing experience and to generally ensure the efficient running of the website. Cookies are small files normally consisting of letters and numbers which store information on the user’s device. They are used in numerous ways, such as to analyse visitor traffic to our website through Google Analytics and to help the website load faster. We also have links on our website and to our social media sites. Some of the cookies on our website are classified as non-essential cookies which you can
decline. Personal information we collect when you visit our website includes information about your device and IP address.

Your data protection rights:
Under data protection law, you have individual rights pertaining to your personal information, including:
a) Your right of access – You have the right to ask us for copies of your personal information we hold.
b) Your right to rectification – You have the right to ask us to correct information you think is inaccurate or complete information you think is incomplete.
c) Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. We maintain a retention policy and will inform you if we are not able to delete your information immediately.
d) Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
e) Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
f) Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
g) Rights in relation to automated decision making and profiling. Our company does not make use of automated decision making.
You do not need to pay a fee for exercising your rights. If you make a request, we are required to respond to you within one month unless there are reasons why it will take longer to collect the information you requested. If that is the case, we will inform you. In some cases, we will require you to provide proof of your identity if we are unable to confirm your identity through other information we hold about you. This is required to ensure the security of the personal information we hold and to meet our legal obligations.

Please contact our Data Controller if you want to exercise any of your rights.

How to complain:
In the first instance please send complaints to our Data Controller. If you are not happy with the response you receive, you can send your complaint to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113, www.ico.org.uk

From time to time we may update or change our services. This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Notice
Last updated May 2022

Our Google reviews

I had the pleasure of checking in Tallulah to this beautiful cat hotel during May 2019. Situated in a quiet, but central area of Chelmsford, it was easy to find and park. Claire had been attentive and detailed in the lead up to my booking so I knew all would be perfect. A lovely location in a spacious garden, meant that from her suite, Tallulah could enjoy some nature views.Every feline dietary requirement is catered for, it really is an all inclusive experience! Whilst we were abroad we received frequent updates and photos so that we knew Tallulah was settled into her stay.Pick up was simple and trouble free and Tallulah was calm and content after her holiday.Get your feline friend booked in, you won't regret it!

Jonathan Moore

15:37 27 May 19

Aw recently Our little princess Leela 😺 went to Chelmsford luxury cat hotel. She gets a lovely suite ☺️ We receive lots of little photos, with a message ☺️ It’s so nice that we can leave her in comfort that she is well looked after by Claire and her family ☺️ She gets played with regularly and a bonus she gets to try some different foods 🦐 and was even trained to use a cat flap. We couldn’t thank Claire and her family anymore ❤️ We will definitely be using the luxury cat hotel again.

sophie Bingham

08:34 08 Jun 19

I cannot thank Claire enough for putting me at ease whenI first went to meet her and view her cat hotel. The accommodation was first class, clean and the suites full of some very contented cats.This was the first time I had left Hector and knowing he would be in such safe and carrying hands allowed me to fully enjoy my daughters wedding without any worries.The photos throughout the weekend showed how contended my boy was. Thank you again Claire, I know Hector is looking forward to a return visit, rest assured I will most definitely be recommending you to all of my friends.

samuel head

16:42 10 Jun 19

Kitty stayed here for just over a week and settled in fine. She was happy and looked bright and attentive when I saw the pictures of her whilst on holiday. Claire is very nice and the cat hotel is lovely and clean and smelt clean too. Very nice experience all round. I would take Kitty back there again in an instant. Thank you Claire...

Martin Forsdike

13:35 08 Jul 19

We were looking for a good place to leave our two cats, Sox and Peanut, whilst we were on holiday for 2 weeks and someone recommended Longcroft to us. We managed to find space for them at Longcroft Luxury Cat Hotel Chelmsford and have to say that we were so happy that we did. It was a real peace of mind for us knowing that the boys were in a lovely, clean environment and were being really well looked after by Claire and her husband Tim. We received updates every few days with photos of the boys which I used to look forward to. The food they had was of high quality, especially as Sox and Peanut can be fussy eaters. We couldn't have asked for better for our two boys and we will definitely be taking them back there in the very near future.Thank you Claire and Tim for taking such great care of our boys!

Luisa Struffolino

15:43 16 Jul 19

Cat heaven - that’s all I’m saying! My two naughties just didn’t want to leave - one hid in the cat tree and the other went back to bed. The facilities are excellent and the personal love and attention that Claire gives to each of her ‘guests’ is wonderful. I’m thinking of booking myself in for a week! You will not find anywhere better.

Annie Miller

09:46 03 Aug 19

I had booked 2 of my cats Mia and Noah in for a 8 day stay and was very nervous to leave them as I have never used a cat hotel or cattery before. I was really upset on the day I left them but was excited to see constant updates from Claire and Tim with photos of both of them whilst I was away. Mia seemed to have settled in more or less straight away with Noah taking a little longer to settle down only as he was very nervous.The facilities are definitely 5*, 10/10 and both of them had an outdoor section that had a climbing cat tree which they both loved plus indoor section with heating and a soft fluffy bed for them both to cuddle in including a litter tray each. They were pampered and very well looked after and I could not have asked for a better place for them both to be kept at.I 100% recommended Claire and Tim at Longcroft Chelmsford and will definitely be returning with Mia and Noah including my 3rd cat Milo that sadly missed out as he was being looked after my sister at the time.On the day I picked them both up they didn't want to leave but when I finally got them in their carriers they were also gifted with a goodbye present from both Claire and Tim which I thought was such a lovely gesture.I would really like to thank both Claire and Tim for their wonderful hospitality and 5* care for Mia and Noah whilst I was away.Mia and Noah will miss you both but will definitely look forward to their next holiday with you!They are happily reunited with Milo who is 100% jealous hahaThanks,Julie x

WARZONE Legend of the Noobs

10:38 19 Feb 23

Our cats wellbeing is our top priority when we have to leave town and we are so delighted to have found Claire and Tim! The suite that our two cats shared was clean, comfortable and bright. One of our cats is a tripod (three legged) and Claire and Tim made sure that the suite was equipped with a set of stairs for Hattie and they were unfazed by any needs that she had. They looked after the cats as if they were their own, and we won't take our cats anywhere else to be looked after.

Denise Restovich Smith

21:43 23 Mar 22

My cat Snowbell has just spent 2 weeks at Longcroft and I can't praise Claire and Tim enough. I have only had Snowbell since September so I was nervous about leaving her for 2 weeks, but I needn't have worried Claire and Tim took excellent care of her and I got updates and photos every couple of days of how Snowbell was getting along . Longcroft will be my first call when I next go on holiday, as I know what great care they give I can not recommend them enough

Katherine Avery

13:25 20 Apr 22

My 3 boys stayed at Chelmsford long Croft luxury cat hotel last week for 8 days.Claire sent me lovely photos of my boys enjoying their holiday. Also the boys got a bag of goodies to bring home with them. Claire & Tim said my boys were so good. I was so happy with the way the family looked after my boys, I highly recommend this place. Give it a try you want want to put ur babies anywhere else!!

Julie Denny

16:42 16 Oct 21

Claire and Tim did an amazing job looking after my special girl, Ripley. This was her first time away from home for a long period of time, and she happily settled into her suite with no trouble at all.With constant updates and pictures, my mind was put at ease, which helped me enjoy my holiday and not worry about her.Ripley will definitely make a return visit on my next holiday, as I know she will receive the best care and attention she desires.

Gemma Smoothy

19:08 23 Feb 23

This is the first time we used Longcroft and it was a last min thing. Firstly , Longcroft head office were brilliant and accommodating in terms of finding us available rooms for our two cats. Their first car vacation was at Longcroft Chelmsford with Claire and Tim. Before arrival, Claire was already communicating with us on their location and procedures . We were given updates throughout their stay at Chelmsford by Claire and Tim with photos. We could not be more happy and assured and could enjoy our holidays without any worry at all. Claire and Tim were first class and such caring hosts. Milo and Misty were settled and happy. I have no hesitation in recommending Longcroft Chelmsford as the service and care is first class. Many thanks Claire and Tim. :-)

Alvyn Kee

03:02 23 Aug 19

Jonathan Moore

15:37 27 May 19

PHEW, am I glad we found Longcroft Cat Hotel Chelmsford. Claire and her family have the best cat hotel ever, and have made going on holiday so much easier for us. After booking 10 days stay for Tilly, my very nervous 14 year old cat. I followed this up with various telephone calls to Claire expressing a few concerns at the time, which Claire was soon to reassure me of any that I had. And she was right, as I had nothing to worry about. After dropping Tilly off, who very soon made herself at home in the cat tree. We felt very comfortable going on holiday and leaving her with a family who genuinely love cats. Longcroft Cat Hotel has top quality conditions, very clean, spacious, with comfortable beds. We received email updates including photos. When we collected Tilly, we could see straight away how extremely well she had been looked after. Tilly was relaxed and in no hurry to leave!We have already booked Tilly for next year. I would recommend Longcroft Cat Hotel Chelmsford to anyone looking for a home from home stay for their cat. Thank you Claire.

ANNIE GIBBONS

13:43 26 Jun 18

We have used Longcoft before but this was the first time at Claire's hotel, it having recently opened. Claire has continued the great service you get with Longcroft. The suites are spacious and are at the end of the garden with much going on to amuse the residents. The suites contain a heated area and a large "day" area with a great cat tree. The daily updates and photos were great and well received by an anxious parent. Poppy has returned refreshed and relaxed. We will use Claire's hotel again and have no problem in highly recommending her services.

Steve Potter

18:21 08 May 18

Could not recommend Longcroft enough. Cookie stayed for 10 days, we received regular updates and when we picked her up, she was so chilled out and beautifully groomed. She loved her time with Claire and Tim and we will be booking again for our next trip.

Amy Harkness

09:01 02 Apr 23

Our two Maine Coons, Daisy and Hugo, have just stayed for the first time with Claire & Tim at Longcroft Chelmsford. This was only their second time they have stayed in a cattery and a total contrast from the other place they stayed at. Claire & Tim have certainly restored our confidence in being able to leave our two house cats in the care of someone else.Regular updates clearly showed how well looked after they were, especially making them feel relaxed and maintaining their daily grooming and cleaning regime. When they returned home they were also very relaxed and calm, which goes to show that their care was exceptional.Thank you Claire & Tim for making their stay such a positive and worry free experience for us all. We will definitely be happy to use your services again the next time we travel.

Nicky Crane

10:51 02 May 23

I can’t recommend Longcroft Chelmsford enough! Claire and her family went above and beyond to help Dash settle in. Claire emailed me with daily updates and amazing photos to let me know that Dash had settled in and was enjoying his time at Longcroft. Dash loves company and enjoyed his grooming and play sessions with Claire and her family, I’m not sure he was ready to leave when we went to pick him up! Thank you so much Claire and family for looking after Dash and making a stressful few days much easier! I will definitely be booking Longcroft Chelmsford in the future. Cally and Dash =^..^=

C Freeman

09:45 31 May 18

Shortly before our trip away Pinky became very ill and needed daily medication, including antibiotics and steroid cream. Naturally we were worried about leaving her but Claire and Tim were absolutely wonderful. They were totally accommodating to her needs and sent us lovely email updates which put our minds at ease while we were away. Check-in and check-out were smooth and the room itself was spacious and clean. We would absolutely recommend Longcroft for going above and beyond and for taking extra special care of our cat. Thank you Claire and Tim!

Hayley Wells

11:21 04 Sep 19

Both of my cats have come home relaxed and happy. They have obviously been well cared for. Their shared room was well appointed and had a lovely view of the garden! Claire and Tim are so friendly and obviously love having their special guests to stay! Would thoroughly recommend.

Johanna Lee

14:23 05 Jul 18

Lily my 10 year old cat stayed for 2 weeks at the cat hotel. I was a bit apprehensive about leaving her as she had never been in a Cattery on her own before and she is a very timid character. I shouldn’t have worried, she seemed to settle in quite quickly.We received regular updates from Claire which included photos of her looking very relaxed. I think she was pampered so much she didn’t want to leave.On collection we received a lovely goody bag, which included a couple of new toys for her, which was a really nice touch.The cat hotel is a little more expensive than other catteries but to be honest the service is better and I would definitely use again.

Sharon Collins

12:37 13 May 23

My two cats enjoyed a lovely stay at Longcroft Luxury Cat Hotel in Chelmsford. Claire looked after them so well, especially when one of them had a holiday nerves tummy. The suites are spacious, spotlessly clean and have a great cat tree for them to play on. They loved their holiday so much they didn't want to come home! I would highly recommend Longcroft in Chelmsford.

Valerie Badcock

09:45 17 Jul 18

Looked after our two cats for two week holiday. This place is lovely and well kept but the best part is the regular updates on how they were doing. Really helped us to feel in touch with them still and know they are OK through the updates and photos. They were so well looked after, loved and played with and would definitely recommend/be back in the future. Thank you Claire and Tim for looking after them like they were your own!

Tom Stansfield

06:45 12 Jun 23

Cat Heaven! Claire was absolutely fantastic and went above and beyond in my eyes. We were so surprised by the options available and the accommodation was wonderful. My cats made themselves right at home and didn’t want to get into the basket to come home. The whole process from booking, dropping off and collecting was so simple and stress free. We had regular updates and amazing photos whilst we were away, something to really help ease your mind. They came home stress free and relaxed, as if they had been at the spa for a weekend! Would highly recommend and I will be definitely booking Longcroft again. Thank you Claire and your wonderful family for the amazing job you all do. Molly and Merlin loved every minute xx

Gemma Wise

17:17 09 Sep 19

15 nights in a luxury cat hotel for our beloved cats - Milo & Nala. Claire & Tim were the best hosts and looked after Milo & Nala as if they were their own. We received lots of lovely updates whilst we were away which filled us with so much joy and gave us the reassurance that we needed. Longcroft will be our go to cattery going forward.We cannot thank Claire and Tim enough!

Chloe Stansfield

10:25 12 Jun 23

This was the first time for us at Longcroft Chelmsford and I am really pleased with the decision to leave Kevin and Maggie with Claire whilst we were away. Claire understood that our cats are quite nervous and made the effort to relax them and make sure they are comfortable. We also received lovely photos of Kevin and Maggie whilst we were away, which gave us peace of mind to see they were both nice and relaxed. Since returning Kevin and Maggie back home they seem to be their normal selves and back to ruling the roost!

Emma Cove

10:24 10 Sep 19

Dolly and Sunny had never stayed away from home before so I was very nervous about how they would react. Claire and Tim are very nice people and made sure to understand my cats needs and personalities before their stay. I received regular updates which put my mind at ease. When my cats came home they very quickly adapted back into their home environment and it was as though they had never left. Thank you for taking such good care of my cats. I will not hesitate to use your cat hotel in the future.

Jazmine Mariner

16:38 18 Jun 23

Claire and her husband clearly love cats and cared for them wonderfully while we were away. Longcroft is great. I wouldn’t leave my cats anywhere else. One of them didn’t want to come home, we had to tip her out of the cat tower ! They are already booked in for two more stints and I feel completely confident they will be well cared for.

Amanda Harris

08:10 27 Jul 18

What an amazing cat hotel this is. My 2 Maine Coons,, Tilly and Toby stayed this week. Claire was wonderful and we were very happy to leave our precious cats in her care. They didn’t seem too pleased to be going home! Thanks Claire and Tim for taking such good care of them.

Jane Thwaites

17:55 18 Sep 19

Our two precious fur balls , Bob and Binky , have just come back from Longcroft in Chelmsford. Claire and Tim and family have looked after them impeccably. They were given such good care and cuddles. As soon as I left Longcroft I felt very happy that they were going to be looked after and indeed spoilt. This in turn made me really enjoy and relax whilst on holiday. And the lovely photos we received whilst we were away were just delightful to see and made us smile . The accommodation was spotless and large and they had feathers to play with and were given lots of love . We chose the all inclusive price which included a spa day, treats and milk at bed time and lots of one to one attention. They certainly enjoyed all of this as when we came to take them home they did not want to come with us ! I will definitely be booking with them again next year and thoroughly recommend this lovely cat hotel . Thank you Claire and family xxFrom Jenny, Tim, Bobby and Binky xx??

Jenny Moore

15:29 31 Jul 18

Our two cats stayed at Longcroft Chelmsford for 2 weeks while we were on holiday in the US and we could not be happier with the care and attention they received from Claire and Tim. We had lots of updates and photos on how they were getting on and what they were doing which is so reassuring when you are away from them. We felt that Claire and Tim truly cared for the cats and we could tell that they were in good hands.The suites were absolutely spotless and had everything our cats needed to be happy and enjoy their stay. I wish I could book myself in for a stay! Daisy and Nala particularly enjoyed their lovely bed and the cat tree! When we came to collect them they did not want to go home and Daisy jumped straight back into her bed. We would not hesitate to recommend Longcroft Chelmsford to anyone and we will definitely be taking our two girls back in the future!Thanks again Claire and Tim x

Hannah H

23:32 08 Oct 19

Our cats had a fabulous holiday with Claire and her family at Longcroft Chelmsford. It was so lovely to receive regular photos and news to reassure us that our boys were happy and well cared for while we were away. The suite was clean and bright and the care and attention to detail was just as good as the Longcroft website promised it would be. We will definitely rebook in future, highly recommended. Thank-you so much!

Jessica Armitage

16:56 17 Aug 18

Our highly anxious kitty stayed with Claire and Tim for a month last Christmas, and had such a wonderful time there as she was so well-taken care of. We received a couple of photos every week, all showing a happy cat with head and tail up high, which made us very happy and at ease while we were visiting family on the other side of the world. Thanks, Claire and Tim!

Lulu Huang

15:54 12 Oct 19

5 Star...We had just moved to the UK and hesitant to leave our 2 perfect:) Persians whilst we went to the states for the summer. Longcroft came highly recommended by our local vet in Kew. Claire was absolutely fabulous. We appreciated the photo updates and pleased with the space and cleanliness of the suite they were in. Happy to have them back home but will not think twice about where to send our little ones whilst we are out on our next adventure. Thanks Claire!!

Heather Kaddoura

19:17 23 Aug 18

Fabulous service, the hotel is brilliant. Claire and Tim are great, we got regular updates from them while we were away which really put our minds at ease. They really cared for them and it really showed. The service from enquiry to picking them after their stay was brilliant!

Clare Campbell

21:31 12 Oct 19

Our little lady has just spent a long weekend with Claire and Tim. I will definitely be sending her again. She didn't want to leave the hotel, refusing to go in her carrier when we went to get her! She came home so relaxed as if she hadn't been away and her coat was so silky. The little gift bag was an extra special touch! Thank you Claire and Tim 🐱

Anna Simpson

10:14 30 Oct 19

Absolutely, thoroughly and definitely recommend Claire and Tim to look after your fur babies.Left our two Ragdolls for the first time, they were spoilt and very content when we went to pick them up.Getting the photos and regular updates was the icing on the cake. We will definitely use them next year.

Sharon Levy

07:37 12 May 23

Rose and Ruby were obviously very well taken care of during their holiday at Longcroft and we were delighted to receive regular updates and photos during their stay. The hotel is the perfect place for furry family to spend their time away from home and we highly recommend it.Huge thanks to Claire and Tim for their care and kindness!

Sandy Munns

12:45 18 Mar 23

Iris thoroughly enjoyed her first holiday at Longcroft Chelmsford. The hotel is clean and bright with a nice view to the garden for Iris. I could tell Iris was well looked after as she was very relaxed when picking her up. Claire and her family are really nice and provided regular updates on Iris' adventures whilst I was away. Iris would definitely enjoy another Longcroft holiday and highly recommended to other people!

Kwun Fu Chan

16:51 16 Sep 18

We've just collected our Mainecoons Dexter & Morgan from Longcroft Chelmsford. This was their second visit, but for a much longer period. We weren't worried, as we knew the exceptional care and attention they would receive from Tim & Claire. The regular updates reassured us, and it was clear they were having a great time. Both of our cats clearly adore Longcroft and are relaxed in the environment. Tim & Claire take time to build bonds and get to know each guest. This makes for contented kitties. We are so grateful and look forward to seeing you again soon.

Liz Stannard

17:08 21 Feb 23

My cat has just returned from her stay at Longcroft Cat hotel and the service from start to finish was fantastic. Claire is evidently passionate about the pets in her care and I felt 100% confident that my cat was in great hands. It is safe to say that I will be using Longcroft again. Thanks for making Smudges stay the best we have experienced so far.

Natalie Spalding

13:16 18 Sep 18

Our cat Fudge visited Longcroft for the first time recently and we couldn't be happier. Claire and Tim were so welcoming, the cat suites were spotless and to receive emails and pictures whilst we were away and to know she was so well looked after was fantastic. Fingers crossed they have space next time we go away!

Susan Burton

11:20 10 Nov 19

Longcroft Chelmsford is by far the best cattery we've ever sent our cats to. Claire and Tim were amazing, with constant updates and photos. We even received a beautiful gift bag for our fur babies when we collected them, such a lovely touch. Its always such a relief to know that your cats are being well looked after and loved when you're away. I would absolutely recommend this cat hotel above any other. Thank you, Claire and Tim.

Maxine Evans

15:48 03 Jul 23

This high standard cat hotel in the Longcroft brand is family run in the centre of Chelmsford in a lovely garden which is close to the house. There is always plenty of activity to keep our lively oriental cats stimulated, with squirrels and birds adding to the entertainment around the garden. First class, secure accommodation where we can be sure our cats receive first class care.

gwyn scolari

17:27 17 Sep 18

I can highly recommend Longcroft. The facilities and customer service were both excellent. The regular updates ensured that we were able to relax, safe in the knowledge that our cat was being well looked after.

Daniel Mode

20:10 21 Nov 19

Claire & Tim are truly wonderful people and would trust Claire & Tim with our furry cat's life anytime. The care and service is top and that is clear to see from both Claire and Tim with our Butter and all of the furry guests alongside Butter at Longcroft. Claire & Tim Longcroft Luxury Cat Hotel Chelmsford are life savers and will be recommending to all our friends and family!

Nicholas Tam

11:44 17 Jul 23

Amazing cat hotel, couldn't recommend it enough. Kip came home relaxed and happy, I was anxious to leave him but I know he was in safe hands and the nicest of environments. It was clear to see as soon as I arrived how relaxed he was and the bond he'd built with Claire & Tim. He had a spa day and has never felt so soft. He can't wait for his next stay!

Andrew Jones

20:26 22 Dec 23

We put our cats Thomas and Ralph with Chelmsford Longcroft for the first time recently for 3 weeks. Both Claire and Tim provided not only us with a great service but also, the care they took over our cats over that time was incredible. They provided us with regular updates which was comforting for us whilst away but also lovely to see how happy they were. I would highly recommend Longcroft if you are needing a cattery whilst you are away and we will certainly be taking them back to stay when we are next away!

Joe Mcardle

10:29 13 Sep 23

I would like to thank Claire and Tim for the wonderful care they took of our cat Pickle she is actually a diabetic cat and not many people will look after diabetic cats as she has to have 2 injections every day, they were so caring and gentle with her.She has only ever been in one cattery before because we've had no confidence in leaving her anywhere. I actually want To book next year's Holiday already just so we can make sure Pickle can go back to see Claire and Tim. She was happy and relaxed and well taken Care of and we felt so Safe leaving her there. We had emails every other day with pictures of pickle and letting us know her progress which really set our minds at peace and when We went to collect her she was also given a Goody bag and was purring loudly. We can't thank Claire and Tim enough for their wonderful care their beautiful cattery and how safe and happy they made us all feel. All the best from Jac and Bob see you soon.Pickle sends her love XX purrs xx

Jacqui Aherne

12:30 20 Oct 23

Longcroft is a wonderful find right on the edge of the city. Our kittens stayed there for a weekend and came home happy and demanding an upgraded cat tower. Check in and out is pleasant, friendly, chatty and not hurried at all. The facilities are clean, bright, comfortable and practical. They even provided a ladder for our four month old kittens to climb up to bed. A perfect cat hotel.

Jo Ikel

14:45 08 Oct 18

This is a fantastic place to board your cat, I highly recommend it. The owners were friendly and professional, and kept in touch with me while I was away to share lovely photos of my little buddy Monster. My cat can be quite shy and this is the first place where he settled in quickly and comfortably, and he was so relaxed when he came home. The hotel is beautifully decorated and very clean. I will be booking Monster in for all of my future trips!

Shannon Doherty

11:14 16 Dec 19

After viewing so many normal catteries we stumbled across Longcroft luxury cat hotel at Chelmsford for our two 6 month old, very active, Bengal kittens and we were so happy! I’m a very fussy cat-mum and really struggled to find anywhere that I was happy to leave my furbabies until I came and visited Tim at Longcroft. He really seemed to care and love all his furry guests and really put all my worries aside. The “suites” are immaculate, beautifully decorated and they had a great space with large, sturdy cat tree and lovely bedroom area with bed and Tim also brought in a water drinking fountain especially for the kittens to use which they loved and as it was hot they had their own fan too. We also took along a lot of their home comforts and toys which was welcomed.Every day whilst we were away we got lovely updates and or photos and a really lovely postcard “from the cats” on their last day. It really did put us at ease seeing them relax into their holiday home. Every evening the kids would ask if we’d heard from the cats yet :-)When we collected Bobby and Dolly they seemed very happy and relaxed (as did all the cats in their care!) which was just so lovely.Thank you Claire and Tim, we will definitely be back and highly recommend!See attached some of the fab photos we received whilst away.Alice, Steve, Bobby & Dolly xxx

Alice Frost

15:25 20 Aug 24

Tikki and Loonie Luna had never stayed in a cattery before, as I hadn't had a holiday in a very long time so I was pleased to find some excellent reviews about Longcroft Luxury Cat Hotel and even more pleased that it was only 15 minutes drive from home! I actually didn't go away in the end but still took the girls to Longcroft as I wanted to see how they got on, I was very worried about leaving them especially Loonie as she is a very nervous cat and scared of strangers but the photos I received every day of her and Tikki really helped put my mind at rest, and Claire and Tim were very accommodating about me picking them up a few days early (couldn't stand the house being so quiet and empty) and the girls settled back into their usual routine very quickly after a thorough inspection of the house and playing with the catnip toys they came home with. Couple of photos attached from when they were "on holiday" and a couple afterwards settled back indoors, including Tikki inspecting the cupboard!The communication and care from Claire and Tim couldn't have been better and I would highly recommend them to anyone needing to find an excellent cattery that fully caters to your cat's needs.

Sue Robb

10:34 24 Nov 24

We were very nervous to leave our needy sphynx cat Nimbus anywhere. But rest assured we definitely picked the right place and we were soon reassured with lots of updates and photos from the lovely Claire and Tim! The place is spotlessly clean and when we came to pick Nimbus up he seemed so happy and settled in. We even had a very kind and thoughtful goodie bag to bring home with us after collecting him. We are so relieved to have found somewhere we can trust with our boy. Nimbus will definitely be staying here again in the future!

Natasha Lamb

11:12 20 Nov 24

Fantastic cat hotel and would 100% recommend. The rooms for the cats were very spacious and very nice. Claire was very friendly when we dropped Bella off and we were sent photos throughout the time Bella stayed there which was much appreciated. She even came home with a big bag of treats.

Katie Connew

12:09 14 Jan 20

Our 2 cats Oscar and Pearl spent their holiday at Longcroft Chelmsford . They were very well looked after. We were very pleased to see how content and relaxed they were. Cant thank them enough for the way they cared for Oscar who is poorly., and Pearl who we have never left anywhere before. We would highly recommend Longcroft.

Patrick Ryan

20:26 28 Jun 24

I can’t fault Longcroft Chelmsford: they were very responsive throughout the process and took excellent care of our senior cat Lulu. We were quite nervous of how she’d react to being there, but we were kept updated throughout Lulu’s stay and she quickly settled when Tim sat in with her. It’s abundantly clear that the owners are fantastic with cats; I’d be more than comfortable leaving Lulu with them again.

Ben A

15:31 31 Aug 24

Callisto, Salem and Hex loved their stay here every detail was accounted for. Clare kindly cleaned up Salem as he arrived as he had left a present in his carrier and washed the cushion. Very clean inside and all your crazy cat Mum requests where taken on board. When we picked our kitties up we got 3 lovely goody bags and my kitties have been playing with the toys that came in them all day and yummying the treats! Cannot wait to bring the cats back hopefully next Easter!!!!

Weezy Poop

17:59 24 Oct 18

My cat was recently a guest at Longcroft while I was away for 2 weeks. I can honestly say it was the best experience I've ever had of a cattery. Claire and Tim are genuine cat lovers who sent me regular updates and photos so I could relax safe in the knowledge that Toby was happy and being really well cared for. The establishment was spotlessly clean and beautifully comfortable. Claire totally put my mind at rest and I would recommend Longcroft unreservedly. We will definitely be back!

Frank Murphy

18:14 10 Feb 20

For the first time away from home for our 5 month old kitten we wanted to make sure she was well looked after and comfortable. We couldn't have picked a better place. Claire and the Longcroft Team clearly love cats and look after them as if they were their own. We had regular updates with pictures, a great touch when you have left your loved pet somewhere new! She came home a very content cat. Our kitten is already booked in for her next holiday in a few months time and I would 100% recommend Longcroft to anyone.

Lee Mills

15:17 18 Feb 20

Luisa Struffolino

15:43 16 Jul 19

First class service from initial booking request to the final pick up. Claire kept us updated by WhatsApp which we appreciated. Highly recommended.

Martin Black

20:16 26 Nov 18

Brilliant cat hotel located in central Chelmsford. Claire and Tim were both very helpful and happy to answer any questions I had. We received regular updates and photos so we could relax knowing our cat was well looked after. The rooms are clean, spacious and nicely decorated. 100% recommend, will be using again.

Lucy Geater

14:12 28 Mar 20

Thank you Claire for looking after Bobbie so brilliantly! Her first time away from home, but came back very happy. Brilliant communication and lots of photos. Sure Bobbie will be looking forward to another holiday again in the future! Thank you!

Chloe Brooks

18:41 05 Dec 18

This was our first visit to Longcroft Chelmsford .We were very impressed with the quality of care for our two cats, they seemed very relaxed and happy when we returned to collect .It was reassuring to have photos and messages while we were away. A definite recommendation! We shall hope to come again.

suzie asquith

14:29 09 Jan 19

My Cat Gus had a wonderful time during his stay at the Longcroft Cat Hotel. He loved it so much I don’t think he wanted to leave! Really easy to find, Claire was incredibly welcoming and friendly, her updates whilst I was away were attentive and put me at ease knowing my Cat was very well looked after whilst I was away. Fantastic value for money. The rooms are warm and spotless with plenty of space but enough seclusion. I wouldn’t hesitate to recommend the Longcroft Cat Hotel in Chelmsford :)

Georgina Liliane

18:00 10 Jan 19

Our cat had been re-homed at least twice before we adopted her, and we were worried about leaving her whilst we went on holiday, in case that she thought that we had left her permanently! We wanted to place her somewhere where she would get looked after on a one to one basis, and Longcroft turned out to be perfect. Actually, when we came to take her home, she initially didn't want to go! Five stars and highly recommended. Will be using Longcroft again.

Neelah Green

12:00 13 Jan 19

It was quite a pleasure working with the owner to board my two 8 month-old kittens here. I know that they were well taken care of by someone who truly loves cats. The cherry on top of the pie was receiving high-quality photos of my kittens from Claire, which really meant a lot to me. Thanks for everything, Claire! I would definitely recommend your pet hotel to any friends with cats.

Chelsey Rountree

19:52 13 Jan 19

Absolutely fantastic service and put our minds at ease.Claire and Tim are clearly very caring and passionate about cats and it really shows. We left our three with them whilst we were abroad and we would use their services again (in fact, we've already booked in for another 2 stays!). The fact they were able to keep our 3 Bengals entertained speaks volumes!The use of WhatsApp is perfect, Claire provided updates every few days with pictures - it all felt nice and personable.The rooms are the perfect size, having an outdoors section with a big tree to play on and a heated indoor section for a cozy nights sleep.5/5, we couldn't recommend them enough! =^.^=

Liam Briggs

13:44 31 Jan 19

Longcroft cat Hotel Chelmsford is fantastic!This really is a wonderful cattery, it’s clean, tidy very well organised, professional, trustworthy and luxurious! My cat Pip had such a lovely stay, so much so he did not want to come home. Claire does a incredible job and keeps you updated with everything that is going on with your cat and takes such good care of the cats. This really is such a wonderful place to leave your cat, Claire put me completely at ease and was very friendly and knowledgeable. Thank you so much for taking such good care of Pip Claire, we will see you soon!

Sian Childs

23:07 12 Feb 19

Big thank you to Claire and Tim for looking after our cat ‘Sapphire’.We had piece of mind on holidays knowing our cat was in good hands and we received regular updates whilst away. I would highly recommend this service.Chris and Silvia

Christopher Algar

14:15 31 Mar 19

We cannot thank Claire and Tim enough for looking after our two precious cats over the past two weeks.Our cats look so well and happy and actually didn't want to leave their luxurious surroundings when we went to collect them.We had absolutely no doubt they would be looked after well and we had total piece of mind whilst we were away.Claire and Tim sent us regular updates and lots of lovely pictures throughout our holiday.We will never use anywhere else but Longcroft Luxury Cat Hotel and we would thoroughly recommend anyone to leave their beloved cats with Claire and Tim - they truly are wonderful and your cats will come home healthy and very happy.

Michelle Thorne

17:17 01 Apr 19

Exceptional. Our last holiday mum sadly retired and we were concerned that we wouldn’t ever find anywhere smallscale and local that suited our teenage cats needs. After much searching I was recommended Longcroft at Chelmsford. Our big boy stayed a week and was reluctant to get back into his carrier box to go home! The rooms are spotlessly clean, large and airy (heated bedroom). We had updates of his stay including photos. Drop off and pick up seamless. Our boy was very happy with his goody bag on departure. We’re glad that we can now plan to go away again, knowing that there is a cat hotel that I’m comfortable leaving one of our family in. Thank you once again Claire and Tim xxx

A J

14:56 04 Apr 19

Can't thank Claire and her family enough for watching our little boy Moshi while we were away! They kept us up to date with how he was doing and sent us pictures of him every other day. When we returned to pick him up he looked happy, calm and relaxed, and even went to Claire for cuddles before coming over to us! I would never go anywhere else with him now and we are already booking him in for next year. Great variety of good quality food and asked questions about home routine to make him feel more comfortable which was a lovely touch. Well worth the money.

shannon thurston

19:15 17 Apr 19

Both my cats, Mikey and Daisy stayed here and had a wonderful time. The set-up is extremely impressive and we got to go on a family holiday with complete peace of mind that the cats were warm, safe, stimulated and groomed as well - a big thank you to Claire, we will certainly use again.

A G

19:29 12 Apr 19

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